Universal Postal Union
ONE for Regulators
UPU DOMESTIC SOLUTIONS

Regulatory oversight
powered by objective,
reliable & independent data

ONE for Regulators is the Universal Postal Union\'s domestic postal quality measurement solution— giving regulators verified data to enforce standards, support licences, and protect consumers.

Schedule a Demonstration → How it works
Methodology accepted by governments, operators and consumers worldwide
Independent · UN-endorsed · 15+ years of measurement experience
ONE Management System · Performance Dashboard
Compliance Overview — All CarriersCurrent Month
E2E Compliance
87.4%
↑ 2.1% vs prior
Avg Transit
3.2d
Target: J+3
Flagged
26
Items delayed
Panelists
10
100% active
J+K Performance by CarrierE2E
Carrier / RouteE2E RateAvg DaysStatus
Carrier A · Capital94.2%2.8dCOMPLIANT
Carrier B · North78.1%4.1dREVIEW
Carrier C · East61.3%5.6dBREACH
+80
Countries with UPU measurement experience
+2000
Data capture points deployed globally
15+
Years measuring postal quality
1
UN-endorsed global methodology
Your Regulatory Mission

Four objectives.
One foundation.

Every postal regulator shares the same mandate. Meeting it requires one thing: objective, independent, credible data that every stakeholder accepts without dispute.

01
Quality of Service Control
Verify operator compliance with service standards and take corrective action when they fall short.
02
System Quality Improvement
Support Designated Operators in identifying performance gaps and driving improvements across the system.
03
Consumer Protection
Resolve complaints with credible evidence. Ensure transparent public reporting and nationwide coverage.
04
Licence Management
Evaluate operators objectively for licence renewals and set clear, enforceable operating conditions.
How ONE Addresses the Challenges

Three challenges.
Three structural solutions.

One UN-endorsed platform purpose-built for regulatory independence.

01
Regulators need a real-time view of network performance — not just historical reports — to act proactively.
End-to-End & Network Visibility

Through sampling or real postal events, ONE provides a near real-time view of the entire postal journey — from pick-up to final delivery.

02
Relying on a single data source — often the operator itself — undermines the independence regulators need.
Independent & Verifiable Data

An independent panel of senders with automatic EDI and RFID capture generates data that is unbiased, verifiable, and accepted by all parties.

03
Without a common framework, comparing operators or benchmarking over time is unreliable — and legally contestable.
A UPU-Endorsed Global Standard

The UPU provides a single, consistent methodology recognised by governments, operators, and consumers — built on 15+ years of measurement experience.

Introducing ONE MS

One Management System.
Built for regulators.

ONE MS — One Management System — is the UPU's dedicated platform for domestic postal quality measurement. Designed exclusively for national postal regulators, it gives authorities the independent, objective, and credible data they need to enforce service standards, protect consumers, and drive systemic improvement.

Unlike generic analytics tools, ONE MS is purpose-built for the regulatory context: it integrates E2E measurement, network diagnostics, and operational oversight into a single, unified system — eliminating the need for multiple disconnected tools and manual data reconciliation.

E2E
End-to-End Measurement
Independent transit time data from posting to delivery, across all carriers and products.
NET
Network Diagnostics
RFID and barcode tracking pinpoints exactly where delays occur within the postal network.
OPS
Operational Control
Full panelist management, materials tracking, SLA monitoring and automated reporting in one place.
UPU
UN-Backed Authority
Developed and maintained by the Universal Postal Union — trusted by regulators worldwide.

How ONE MS fits your regulatory context

See the platform in action.
Talk to the ONE team.

Schedule a demo →
Platform Capabilities

Six capabilities.
One integrated platform.

ONE is built around six core modules — each addressing a specific operational need of the modern postal regulator. Together, they form a complete, end-to-end measurement and oversight system.

Multi-Carrier & Multi-Product SLA & Real-Time Monitoring Allocation Plan Management Materials & Stock Management Mobile Agent App
01 / 06
Core Platform

Multi-carrier and
multi-product solution

ONE measures all postal operators and all product types under a single, consistent UPU-endorsed methodology. No custom frameworks, no exceptions — every carrier on a level playing field.

✓
All carriers measured identically — designated operators and private entrants under the same rules, eliminating methodological disputes before they arise.
✓
All product types covered — letters, parcels, express, registered mail and priority products in a single measurement cycle.
✓
Directly comparable results — every metric calculated the same way, enabling fair benchmarking across operators, regions and time periods.
✓
Legally defensible data — a UN-endorsed methodology accepted by governments, operators and consumers worldwide.
Carrier & Product Coverage Matrix
Carrier TypeLettersParcelsExpressRegistered
Designated Operator✓✓✓✓
Private Carrier A✓✓✓—
Private Carrier B—✓✓—
Regional Operator✓✓—✓
Same methodology applied to all — results are directly comparable regardless of operator type.
Measurement Scope
4+
Product categories per carrier
1
Unified methodology for all
100%
Comparable results across operators
0
Methodological disputes
Live SLA Compliance Dashboard
Carrier A · Priority Letter
J+3 target: 85%
94.2% ✓
Carrier A · Parcel
J+5 target: 80%
88.1% ✓
Carrier B · Priority Letter
J+3 target: 85%
78.1% !
Carrier C · Priority Letter
J+3 target: 85%
61.3% ✗
Carrier B · Express
J+1 target: 90%
91.4% ✓
Automated alert triggered when compliance falls below SLA threshold. Regulator notified in real time.
ALERT — SLA BREACH DETECTED
Carrier C · Priority Letter · Capital Region: 61.3% vs 85% target. Corrective action required within 30 days per licence conditions.
02 / 06
Compliance Engine

SLA definition and
real-time monitoring

Define delivery standards per carrier, product and route. ONE monitors compliance continuously and triggers automated alerts the moment a threshold is breached — giving regulators the evidence to act.

✓
Configurable J+K targets — set different delivery standards per carrier, product type, route and geographic zone.
✓
Real-time breach detection — automated alerts when compliance drops below the defined threshold, with full audit trail.
✓
Historical trend analysis — track performance over time to identify systemic issues versus isolated incidents.
✓
Regulator-ready evidence — every data point timestamped and independently verified, ready for regulatory proceedings.
03 / 06
Operations

Intelligent allocation
plan management

ONE automatically generates and manages statistically valid sampling plans across all routes, carriers and products. Plans adapt dynamically to network changes, seasonal demand and evolving regulatory priorities.

✓
Statistically valid sampling — plans calculated to ensure confidence intervals meet regulatory requirements for every route and product.
✓
Dynamic adaptation — automatically adjusts when routes change, operators are added, or measurement priorities shift.
✓
Seasonal campaign support — intensified measurement during peak periods (Q4, public holidays) to capture performance under stress.
✓
Panelist workload balancing — distributes measurement tasks equitably across the panelist network to maximise coverage and minimise fatigue.
Allocation Plan — Current Quarter
Route
Items/month
Panelists
Capital → North
120
4
Capital → South
120
4
Capital → East
80
3
North → South
60
2
Rural zones
40
6
Plan Health
Statistical confidence95% ✓
Routes covered100% ✓
Seasonal adjustmentQ4 +30% ↑
Panelist utilisation87% ✓
Plan auto-generated by ONE MS. Manual override available for regulator-defined priority routes.
Materials & Stock Overview
✉️
Test letters (Priority)
720 / 1000
OK
📦
Test parcels (Standard)
225 / 500
LOW
🏷️
RFID tags (Diagnostic)
4400 / 5000
OK
📍
Barcoded labels
180 / 1000
REORDER
Traceability Log — Last 24h
48 items dispatched to Panelist Group North
12 items returned & logged — City A
Auto-alert: Barcoded labels below 20% threshold
RFID batch #447 activated — Centre B
04 / 06
Logistics

Panelist materials and
stock management

Track and manage all physical measurement materials — test items, barcodes, RFID tags — across the entire panelist network. Full traceability from production to deployment to return.

✓
Full lifecycle tracking — every test item traced from production through dispatch, use and return, with complete audit trail.
✓
Automated stock alerts — real-time notifications when any material category falls below the minimum threshold for uninterrupted measurement.
✓
RFID tag management — batch activation, assignment to measurement points and decommissioning all managed within ONE MS.
✓
Panelist kit management — each panelist’s material allocation, dispatch history and return status visible in real time.

Ready to launch a measurement programme?

ONE MS can be operational in your country. Let\'s talk.

Contact the team → View plan options
Two Measurement Modes

From opacity to transparency
through independent measurement

ONE MS offers two complementary measurement modes. They can be deployed independently or combined — each designed for a specific regulatory objective.

E2E

End-to-End Measurement

The core regulatory layer

Measures total transit time between two cities for a specific carrier and product. Independent panelists dispatch and receive real test items — the postal network is treated as a black box and the total time is what counts.

Regulatory use cases
Quality of Service compliance Licence management Consumer protection Tariff decisions
↓ See full detail below
+
Can be combined
Diagnostic

Network Diagnostic

The operational intelligence layer

Extends E2E by instrumenting every intermediate point — sorting centres, transport legs, post offices. Identifies where delays occur, not just that they occur. Powered by RFID readers integrated with carrier systems.

Regulatory use cases
Root cause analysis Corrective action evidence Network black spots Operator benchmarking
↓ See full detail below
E2E — End-to-End Measurement

The black box approach:
what matters is the total time

Independent panelists dispatch and receive real postal items. The postal network between origin and destination is not instrumented — the E2E transit time is compared directly against the J+K standard to determine compliance.

Definition
Total transit time between two cities for a specific carrier and product.
Method
Independent panelists or barcode scanning register dispatch and receipt times. Multi-carrier, multi-product: letters, parcels, express, registered mail.
Outcome
Verified compliance with delivery standards. Evidence base for regulatory action, tariff decisions, and licence management.
01
Origin panelist — City A
An independent panelist dispatches a real test item from City A using the operator's normal service. The injection timestamp (T inject) is recorded automatically via the ONE Agent App. The panelist is fully independent — not affiliated with the operator.
→ Panelist Management · Agent App · Allocation Plan
02
The postal network — a measured black box
E2E does not instrument the internal network. The sorting centres, transport legs, and delivery offices between City A and City B are not individually tracked. What matters is the total transit time. If performance fails, Network Diagnostic opens this box to find exactly where.
→ E2E Events DB · Compliance Report · Territory Equity Report
03
Destination panelist — City B
A second independent panelist in City B receives the item and confirms delivery via the app. The delivery timestamp (T delivery) is recorded. The system calculates: T delivery − T inject = E2E transit time. This is compared against the J+K target to determine compliance.
→ J+K Performance Report · Regulatory Compliance Report
END-TO-END: CITY-TO-CITY MEASUREMENT
City A
ORIGIN
Panelist
J+K target
Postal Network
Sorting · Transport · Delivery
City B
DESTINATION
Panelist
T inject
T delivery
ONE MS Modules included
✓Country Topology, Carriers & Products
✓Panelist Management with SLA & delivery standards
✓Dynamic Allocation Plan Management
✓Panelist Materials Management
✓E2E Events Database & API
✓Panelist Agent App (AI-assisted via Telegram)
06 / 06
Field Operations

Mobile agent app
AI-assisted via Telegram

Independent panelists operate through a purpose-built mobile interface integrated with Telegram. AI assistance guides agents through each measurement task — reducing errors and ensuring data quality at the point of capture.

✓
Zero-friction onboarding — panelists operate via Telegram, an app they already use. No dedicated hardware or complex software installation required.
✓
AI-guided task execution — the assistant walks panelists through each step, validates inputs in real time and flags anomalies before they become data errors.
✓
Automatic timestamp capture — injection and delivery times recorded with precision at the point of event, eliminating manual data entry errors.
✓
Multilingual support — available in the panelist’s local language, enabling deployment in any UPU member country without translation barriers.
Postal panelist scanning a package with Telegram on mobile
ONE Agent App — Telegram Interface
📦 New task assigned
Route: Capital → North
Product: Priority Letter
Inject by: Today 14:00

Please confirm receipt of your test item.
✅ Item received. Ready to dispatch.
📍 Dispatch confirmed
T inject: 13:47 UTC
Barcode: ONE-2026-04471

Your item is now in transit. You will be notified when delivery confirmation is required.
🔔 Delivery expected
Panelist North: Please confirm receipt of item ONE-2026-04471.
✅ Delivered. Condition: Good.
✅ E2E recorded
Transit time: 2d 4h 13m
J+3 target: COMPLIANT
Data uploaded to ONE MS.
100%
Data capture accuracy
0
Manual entry errors
>
Diagnostic — Network Measurement

Inside the black box:
pinpoint where delays occur

Network Diagnostic extends E2E by instrumenting every node in the postal chain. RFID readers at sorting centres and transport checkpoints capture exact timestamps at each stage — turning the black box into a transparent, measurable system.

Definition
Extends E2E by measuring intermediate points — sorting centres, transport legs, and post offices.
Method
RFID readers at facility entry/exit gates capture exact timestamps. Integrated with carrier systems via API. No manual intervention required.
Outcome
Identifies root causes of E2E failures. Enables targeted corrective action. Supports network black spot detection and centre efficiency benchmarking.
01
Origin Sorting Centre
RFID readers at entry and exit gates capture the exact time each item spends inside this facility. The system measures: time from arrival → processing → departure. Compared across all routes and centres to identify operational outliers.
→ Postal Centre Diagnostic · Centre Efficiency Ranking
02
Transport Legs
The time between departure from one centre and arrival at the next. RFID captures exact loading/unloading timestamps. The system builds a reliability profile for every transport link: on-time rate, average delay, variance. Green Lanes and Black Spots are ranked automatically.
→ Transport Reliability Analysis · Network Black Spots
03
Intermediate & Destination Centres
Intermediate centres are often hidden bottlenecks — items may arrive on time but accumulate delays before onward transport. Destination centre delays directly cause consumer-facing failures. Diagnostic isolates each contribution to the total E2E time.
→ Postal Centre Diagnostic · Territory Equity Report
NETWORK DIAGNOSTIC: FULL CHAIN
P
Origin
Panelist
1.2h
SC
Origin
Centre
3.8h
SC
Intermediate
Centre
6.1h ⚠
SC
Destination
Centre
0.8h
P
Destination
Panelist
On target Delayed Black spot
ONE MS Modules included
✓Carrier Network Topology & Facility Standards (SLA)
✓Facility Allocation Plan Generator
✓RFID / Barcode API Integration with carrier
✓Diagnosis Database & API
✓Network Diagnostic Reporting Suite

You’ve seen how E2E and Diagnostic work together

Seen enough to know this is what
your regulator needs?

Talk to the ONE team →
Diagnostic Data Capture

Three technologies.
One unified diagnostic layer.

Network Diagnostic analysis requires data captured at every node of the postal network — sorting centres, transport links, and delivery offices. ONE MS integrates three complementary capture technologies, giving regulators a complete and independent view of internal network performance.

Technology 01

RFID Tracking

Radio Frequency Identification tags are attached to test items at injection. As items pass through each facility — sorting centres, transport hubs, delivery offices — fixed RFID readers capture the timestamp automatically, without any human intervention.

Capture method
Passive UHF RFID tags read by fixed antenna arrays at facility entry/exit points
Data captured
Arrival and departure timestamps per facility, dwell time, processing sequence
Diagnostic value
Pinpoints exactly where time is lost within the network — isolating process gaps from resource gaps at each sorting centre
Reports enabled
Postal Centre Diagnostic · Transport Reliability Analysis · Network Black Spots & Green Lanes
RFID EVENT LOG — Sorting Centre SC-04
Tag IDEventTimestampDwell
ONE-2026-04471ARRIVAL09:14:32—
ONE-2026-04471DEPARTURE09:47:1832m 46s
ONE-2026-04892ARRIVAL09:16:05—
ONE-2026-04892DEPARTURE11:52:412h 36m
ONE-2026-05103ARRIVAL09:31:22—
ONE-2026-05103DEPARTURE09:58:0926m 47s
6 events captured · 1 anomaly flagged · Auto-sync to ONE MS at 12:00 UTC
Technology 02
BARCODE SCAN — Agent App · Route CAP-N
ONE-2026-04471
StatusDELIVERY CONFIRMED
T delivery14 Feb 2026 · 11:23 UTC
RouteCapital → North · Priority Letter
J+K result2.8 days · COMPLIANT
Panelist: AGT-0047GPS: 48.8566°N 2.3522°ETelegram confirmed

Barcode Scanning

Independent panelists use the ONE Agent App — integrated with Telegram — to scan the barcode of each test item at injection and delivery. The AI assistant validates each scan in real time, captures GPS coordinates, and records the precise timestamp, eliminating manual data entry errors.

Capture method
Mobile barcode scan via Telegram bot — no dedicated hardware required
Data captured
Injection timestamp (T inject), delivery timestamp (T delivery), GPS location, panelist ID
Diagnostic value
Provides the E2E transit time baseline — the primary evidence layer for J+K compliance and regulatory reporting
Reports enabled
E2E Dashboard · J+K Performance Report · Regulatory Compliance Report · Territory Equity Report
Technology 03

Designated Operator Database Integration

ONE MS connects directly to the Designated Operator's internal tracking and operational databases via a secure API gateway. This integration enriches the independent measurement data with the operator's own records — enabling cross-validation, anomaly detection, and a complete end-to-end audit trail that neither party can manipulate unilaterally.

Integration method
Secure REST API gateway — read-only access to operational tracking events and facility data
Data captured
Operator scan events, facility processing records, transport manifests, delivery confirmations
Diagnostic value
Cross-validates independent measurements against operator data — identifying discrepancies that indicate process failures or data quality issues
Reports enabled
Centre Efficiency Ranking · Transport Reliability Analysis · Network Black Spots & Green Lanes · Regulatory Compliance Report
DO API INTEGRATION — Data Sync Status
ONE MS
⇄
DO Tracking DB
Data streamStatusLast sync
Scan eventsLIVE2m ago
Facility recordsLIVE2m ago
Transport manifestsLIVE5m ago
Delivery confirmationsDELAYED18m ago
Cross-validation result — Last 24h
Items matched1,847 / 1,851
Discrepancies flagged4 items
Data integrity score99.8%
Read-only access · TLS 1.3 encrypted · Audit log retained 7 years
Multi-Carrier · Multi-Product

A fair comparison
for every operator

ONE provides a complete view at every level: by carrier, by product, by route. A consistent methodology applied to all operators guarantees directly comparable results — eliminating methodological disputes before they arise.

Objective Methodology
Consistent across all operators — no custom frameworks, no exceptions
↓
Comparable Data
Eliminates methodological disputes — every metric is calculated the same way
↓
Level Playing Field
Balanced market for all operators — private entrants and designated operators measured identically
↓
Evidence-Based Dialogue
Regulatory discussions grounded in reliable data — decisions that hold under scrutiny
Fair Comparison
The only foundation a credible regulatory decision can rest on
Plan Options

Choose the scope that fits your mandate

Three plans designed for different stages of regulatory maturity. Annual service agreements per country. Contact the team for multi-country or regional arrangements. Pricing provided on request.

Entry Level
Basic
Entry E2E for regulatory baseline
Ideal for regulators establishing a first quality baseline who need End-to-End measurement only.
Included
✓End-to-End Measurement (E2E)
✓API Access to Data DB
✓1 Annual Allocation Plan
✓20 Agent Licences
+ Extra licences & additional reports: quoted on request
Request Information
Most Popular
Full Regulatory Programme
Standard
Full E2E & Diagnostic baseline
Ideal for regulators overseeing multiple operators and requiring network diagnostic capabilities.
All Basic features, plus
✓E2E + Network Diagnostic
✓Multiple Annual Allocation Plans
✓Multi-Carrier Capability
✓40 Agent Licences
+ Extra licences, RFID tags, additional reports, DO API: quoted on request
Schedule a Meeting
Large-Scale Programme
Services
Full plan with added-value UPU services
Ideal for large-scale programmes needing full integration, seasonal campaigns, and unlimited licences.
All Standard features, plus
✓Full DO API Integration gateway
✓Unlimited Agent Licences
✓Campaigns Allocation Plan
✓Allocation Plan implementation service
✓2 Annual Quality Reviews by UPU team
✓Flexible RFID positioning support
+ RFID tags & additional reports: quoted on request (lowest rate)
Request Information
Getting Started

From decision to data-driven oversight

1
Analyse Requirements
Review national priorities, infrastructure, operators, and budget. We scope the right solution before any commitment.
2
ONE-to-ONE Meeting
Country-specific demonstration. Define initial scope (Phase 0). Align with postal operators on quality goals.
3
Act & Achieve Results
Implement data-driven oversight. Generate compliance reports. Strengthen the overall postal system.
Schedule a Meeting

You see the need.
Take action.

Contact the ONE Solutions team for a country-specific demonstration tailored to your regulatory mandate.

The ONE Solutions team is ready to discuss your country's specific needs — from initial scoping through to full implementation.

Ignacio Fernández
Ignacio Fernández
ONE Solutions Manager · Universal Postal Union
ignacio.fernandez@upu.int Call on Microsoft Teams
Houssem Gharbi
Houssem Gharbi
Technical Account Manager · Universal Postal Union
gharbiho@upu.int Call on Microsoft Teams